Frequently Asked Questions

Why doesn’t my UCID work?

The most common cause of this is confusing the number “1” with capital “I.” Read your UCID carefully, and try replacing an “I” with a “1” or vice-versa.

Another common cause is that people type the UCID with spaces or dashes between the characters. The UCID “1111 - 11AA – AAAA” should be typed in as “111111AAAAAA.”

If neither of these suggestions work, you may have discovered a bug in the UCID generator or the UCID checker. Please contact us with your e-mail and UCID and an explanation of your difficulty, and we will determine why it is failing. And we will make sure you get your software!

Is Ducks in a Row, Inc., affiliated with an insurance company?

No. Although Keep It Safe!^TM home-inventory software and Safe At Home^TM risk-assessment software are clearly useful to anyone who is considering insurance, we are not currently affiliated with any insurance company.

I have photographed or videotaped the large items in my house. Why do I need a home inventory?

You would be surprised at how much money is tied up in the little items that still need to be replaced after a fire or flood. These often amount to half of the total value of the contents of your house, and you may not get insurance money to replace them if you do not have them in an inventory. Also, without a complete inventory, you are likely to discover that these items are missing only when you need them, rather than when you submit your insurance claim.

Where should I keep my home inventory?

Keep your inventory someplace outside your home, such as a safety deposit box or at the home of a trusted relative or friend. If you live in a state prone to large-scale natural disasters, you may want to consider giving your inventory to a relative who lives in a different region. Ultimately, the guiding principle is this: Your inventory does you no good if it burns up with the rest of your possessions.

Why do I need a home safety assessment?

People spend considerable effort and money protecting themselves from hazards they perceive to pose the greatest risks. Often, these hazards actually pose little risk. A home safety assessment allows you to focus on the hazards that pose the most risk and to find cost-effective ways or reducing them.

How does Keep It Safe! differ from other home inventory software products?

When we designed Keep It Safe!, we set out to make it easy to use. All of the other home inventory software that we have seen requires that you type in the name and cost of most entries--you might as well do your inventory in a word processor. Keep It Safe!^TM contains over a thousand common household items with built-in low, medium, and high prices to help you build your inventory quickly. You will likely be able to inventory most of your possessions simply by reading the lists of items and selecting the ones you know you have.

Does Ducks in a Row, Inc., charge for technical support or patches?

No.

How can I get in touch with Ducks in a Row, Inc.?

You can email Ducks in a Row, Inc., through our contact form.